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Q: |
What
are nutraceuticals? |
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A: |
The
term "nutraceuticals" is derived from two
other familiar terms: nutrition and pharmaceuticals.
The result is a word that refers to dietary
supplements and/or nutritional ingredients that
promote optimal health, and that are usually 100%
natural in composition and process. |
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New
Customers
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Q: |
Is
it safe to use my credit card when ordering on the
HMI website? |
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A: |
Yes.
We use the latest encryption technology to keep all
of your information safe. We guarantee that each
purchase you make is protected and safe. If
fraudulent charges are ever made, you will not have
to pay for them. See our Safe
Shopping Guarantee for details. |
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Q: |
What
are my payment options? |
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A: |
We
accept the following credits cards for online
orders: MasterCard, Visa, Discover, and American
Express. While placing
your order, you’ll be prompted to enter your
credit card number, expiration date, and your name
as it appears on the card. If you would prefer to
call in your credit card information and complete
your purchase by phone, you are able to do so by
calling: (800) 330-8998. If you would like to pay by
personal check or money order, please print out a
copy of your online Shopping Cart once your total
(including shipping & handling fees) has been calculated and mail or fax it
to:
Health
Maintenance, Inc. (HMI)
835 Tower Drive
Suite 15
Odessa, TX 79761
Please make your
check payable to: Health Maintenance, Inc. (HMI)
If
you choose to mail/fax your order, shipment will be
delayed until payment is received and cleared.
Please contact us
if you would like to receive an
order form by e-mail or fax.
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Q: |
Do
I have to place my order online? |
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A: |
If
you do not feel comfortable sending your credit card
information to us over the Internet, you still can
shop with us. We welcome you to call us
to complete
your purchase by phone, mail or fax. |
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Q: |
What
are my shipping options? |
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A: |
We
ship our products around the world. To find out when
you will receive your item, you need to consider the
availability of the item you ordered and the
shipping option that you selected. The equation that
we use is: Availability-to-Ship time + Delivery
Method Ship time = Total Delivery Time. Click here
to learn about our specific shipping options and costs,
or contact an HMI representative at (800)
330-8998 for an estimate of international shipping rates and
times, as well as product availability information for large
orders. |
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Q: |
What
is your return policy? |
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A: |
See
the Ordering
page for fully-detailed information
about product returns. HMI will accept the return of
new, unopened and undamaged products within 45 days
of receipt for a full refund (less shipping/handling
and inventory fees). Under most circumstances, your refund
will be processed within 14 business days of receipt
of the returned product. Products that do not meet
our return guidelines will not be accepted for a return unless approved by
an HMI representative. |
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Q: |
What
is your privacy policy? |
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A: |
At
virtualhmi.com we are committed to respecting
and protecting your privacy. We believe that our
site should be a safe environment for anyone who
visits and purchases. As a distributor of
health-related products, we are also committed to
providing you the best possible online service and
experience as well as the best products. For full
details on our Privacy Policy, click here. |
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Placing
an Order
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Q: |
How
do I know my credit card information is safe at
virtualhmi.com? |
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A: |
Our
Safe Shopping Guarantee: Under federal law, a credit
card issuer cannot make you liable for charges in
excess of $50.00 that result from the unauthorized
use of your credit card. There are similar federal
laws that relate to debit cards. Exceptions do
apply, and you will have to comply with the rules of
your credit card or debit card issuer, so please
contact your card issuer for further details. If a
credit card or debit card issuer assesses you a fee
because of the unauthorized use of your credit card
or debit card on our website, www.virtualhmi.com, will
reimburse you for such amount up to $50.00. Please
contact our Customer Service department at (800)
330-8998 for further details. |
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Q: |
How
do I view my Shopping Cart? |
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A: |
To
view the contents of your shopping cart at any time,
simply click on the “View My Shopping Cart” link
located on the home page and individual product
pages of the virtualhmi.com website. You are under no
obligation whatsoever to purchase items that you
have placed in your cart; it was simply designed as a
convenient way for you to keep track of the items
that you have found while visiting
virtualhmi.com. |
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Q: |
What
happens after I place my order? |
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A: |
You will receive
an e-mail confirmation within 24 hours of placing
your order. (Please contact
us if you have not received an e-mail
confirmation of your order after this time.)
One of our representatives reviews your order and
confirms that all of the items you've requested
are available for immediate shipment. Your order
is then packed and shipped within 2 business days
of your order. Your credit card is charged only
when your order ships. You are charged only
for the items that have been shipped. If an item
is backordered, we will notify you immediately,
and you will be charged for that portion of your
order only when it is ready to ship. If we
have to send you multiple shipments, you will pay
only one shipping charge (dependent upon the total
dollar amount of your product order). You
will receive a second e-mail confirmation when
your order has been shipped.
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Q: |
How
do I cancel my order? |
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A: |
If
you would like to cancel your order, please contact
our a HMI representative by phone at (800)
330-8998 or by e-mail at orders@virtualhmi.com.
Please have your order number ready so that we may
easily access your account. If your order has entered our
shipping process it cannot be canceled. (All
in-stock products ship out within 2 business days of
order placement.) Should that occur, you can
simply return our shipment within 30 days and we will apply the
appropriate refund upon receipt of the items in
their original condition. |
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Redeeming
Coupons
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Q: |
When
can I use a coupon? |
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A: |
Please
double-check the requirements of your coupon to make
sure they are met - every coupon has different
rewards and requirements and, unless otherwise
specified, can be used only once. If you have
questions about the exact terms of a coupon you
received for HMI products, please contact us via
phone at (800) 330-8998 or via e-mail at: custserv@virtualhmi.com. |
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Q: |
How
do I use my coupon? |
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A: |
When
preparing to checkout, your shopping cart will
contain a special field for entering your unique, 3
or 4 character coupon code. Enter the coupon code
into the field provided. (NOTE: Only one coupon can
be used per order.) When you have completely filled
out the order form, click "Submit" and your coupon
will be automatically applied to your purchase. |
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Q: |
How
will my coupon be applied to my order? |
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A: |
Coupons
with a dollar value or percent savings will be
applied to the merchandise subtotal, before any
shipping charges or taxes have been charged. Coupons
for free shipping will automatically deduct any
applicable shipping charges. |
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Q: |
What
happens if I return an order that was placed using a
coupon? |
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A: |
If
you return an item that was purchased with a coupon,
you will be refunded only for the amount you paid
(e.g., the price of the item, less the coupon
value). |
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Q: |
How
much is my coupon worth? |
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A: |
HMI
coupons have no physical cash value, and are not
redeemable for cash. They cannot be replaced
if lost or stolen. |
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Volume
Ordering
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Q: |
Are
there any standard order discounts ? |
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A: |
Certain
wholesalers and medical professionals are able to
purchase HMI products at a reduced rate. Please
contact an HMI representative by phone at (800)
330-8998 or by email at: sales@virtualhmi.com
for more information, and a customized quote. |
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Q: |
What
if I wish to order a large quantity of HMI products? |
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A: |
Please
contact an HMI representative by phone at (800)
330-8998 or by email at: sales@virtualhmi.com.
We will be happy to provide a discounted ordering and
shipping quote that meets your specific needs. |
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Contacting
Us
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Q: |
How
do I contact Health Maintenance, Inc. (HMI)? |
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A: |
You
can reach us by any of the methods found on the Contact
Us page. We’ll be in touch with you shortly! |
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